Refund policy

Credits and/or invoice adjustments will only be made to the Purchaser where the following has occurred:

Been invoiced incorrectly with reference to the original purchase order.
Has received a product of faulty workmanship.
Has received incorrect stock with reference to the original purchase order.
Credits will be calculated based on the price on the corresponding invoice.
The Purchaser must notify Cig Corp Wholesalers in writing within 7 days of delivery if the goods delivered to the client do not match the order.
The Purchaser must notify Cig Corp Wholesalers of any defect in the goods received.
The Purchaser may not be granted accredit if the Purchaser has lost, destroyed or disposed of the good or the good has been damaged after delivery.
Purchaser shall not return any goods to the Suppliers head office unless prior permission has been granted by the National Sales Manager.
Should stock returned be more than 12 months old, then the full value will not be credited & discount will apply on a Pro-rata basis determined by the age of stock returned to Cig Corp Wholesalers.
Goods specifically ordered by Cig Corp Wholesalers for the Purchaser will not be accepted for credit /return.
Credit will only be authorised/ issued if the stock being returned is in the original saleable condition it was received in.
Store damaged or soiled products will be credited on a pro-rata basis or not at all at the Supplier’s discretion.